In Axiom Real Estate Group Costa Rica, we are committed to earning the trust of our guests by using high standards for security and protection of personal information.
We have stablished policies and procedures when we collect or receive personal information from our customers, the process for filing and sharing certain type of information and the circumstances as well as the procedures our guests should follow if they have any question or request in respect to their personal information.
In this policy Axiom Development Group Id. 3-102-699823 with commercial name Axiom Real Estate Group Costa Rica and the subsidiaries which carry on business that use the following names: Destination Homes Costa Rica Collection, Elan Costa Rica, Axiom Real Estate Group Costa Rica, Elan at Ballena Beach, The Terraces at San Martin, Dulce Pacifico, Sierra Collection.
In this policy, personal information means information about you that is personally identifiable like your name, address, e-mail address or phone number, and that is not otherwise publicly available and is not part of your work identification.
It also includes information on guest preferences and usage, when such information is supplied to or recorded by Axiom Costa Rica in the course of transacting business with an individual.
HOW YOU MAY PROVIDE US YOUR PERSONAL INFORMATION
1.By making a reservation for a property purchase.
2.By registering with Axiom Costa Rica during your walk in.
3.By providing it to us in communications regarding service delivery such as comment cards.
5.By providing the information to us by participating in a marketing initiative.
6.By visiting our website.
Below we will outline the type of information normally collected in each of these circumstances, the reasons for doing so, how we will use it and store it.
MAKING A RESERVATION DEPOSIT FOR A PROPERTY WITH AXIOM CR
When making a reservation or using Axiom Costa Rica it is necessary to have information in order to identify you, contact you and to process your purchase and requests. This information usually includes your name, address, phone number, e-mail address, credit card number and expiration date, and language preference. It may also include, if you choose to share that information with us, your preferences regarding the delivery of your service or product such as type of property, type of home, and like. We also offer special discounts or promoting new products from time to time that may have qualifying criteria. Sometimes we offer special offers to, for example, investors or families. To assess your eligibility and process your reservation correctly, we need to record your date of birth at the time of booking. You may be required to provide personal identification with your date of birth in order to verify this upon check-in.
From time to time, we offer products, promote them or other services that involve third parties. If you are partaking of such a product or service, your personal information will be shared with that third party to the extent necessary to provide that service and process the purchase or request.
Axiom Costa Rica may use the information you provide to send you offers and information about Axiom Costa Rica services and those of select third parties. Your information will not be given to these third parties but rather the offer of the third party will be provided to Axiom Costa Rica which will manage the distribution.
If you do not wish to receive such offers and information you may unsubscribe or opt-out by sending an email to email@example.com, using the subject line “Unsubscribe”, so indicating your request with sufficient personal identifiers so we can appropriately act on your request. All our marketing communication of this type will also contain instructions for unsubscribing.
Also, on any of the news letters or content shared via email, at the very bottom of the mail you’ll find the link for unsuscribing to that specific service.
INFORMATION PROVIDED TO US IN COMMUNICATIONS REGARDING SERVICE DELIVERY SUCH AS COMMENT CARDS
Information provided to us in such a fashion will be used solely for the purpose of recording your comments, communicating with you in respect of them, reviewing them with the subject hotel and hotel personnel, for the purposes of recognizing employees for excellence of service delivery and for developing improvements in service delivery.
AXIOM COSTA RICA OFFERS YOU THE ABILITY TO RECEIVE TARGETED, TIMELY NOTIFICATION OF TIME SENSITIVE OFFERS
To sign up for this service we require you to provide us with your e-mail address, first name, last name, language preference, and country of residence. You may unsubscribe at any time using the link provided on every e-mail message and you will no longer receive e-mail offers and promotions for the specified subscription or website, as the case may be. You may at any time in the future opt-in to receive e-mail offers.
BY VISITING ONE OF OUR WEBSITES
We may also evaluate our content and services and tailor our websites, for visitors, based on other information we collect, such as IP addresses, which are numbers assigned to your computer whenever you use the Internet, pixel tags (or clear gifs), and the type of Internet browser or operating system you are using. This information is collected in the aggregate, but we may tie it to your personal information through cookie use as described above.
If you do not wish to have data relating to your visits to our websites collected through Google Analytics, you may opt-out by installing the Google Analytics opt-out browser add-on. You may also opt-out of data collection through Adobe Analytics by visiting Adobe’s Privacy Center. You may opt-out of Facebook Custom Audiences by visiting Facebook’s opt-out page.
WHY WE COLLECT PERSONAL INFORMATION
1.To establish and maintain a responsible commercial relationship with you and to provide ongoing service.
2.To understand your needs and preferences. We maintain a record of the products and services you receive from us and we may ask for additional information so that we can serve you better. For example, we may record your preference for type of room.
3.To develop, enhance, market or provide products and services. For example, we look at our guests’ use of our services so that we can better understand how to improve our services.
4.To manage and develop our business and operations. For example, we analyze guest patterns of usage of our hotels and services to help us manage them efficiently and plan for future growth.
5.To meet legal and regulatory requirements.
WHEN DO WE DISCLOSE PERSONAL INFORMATION?
We disclose personal information only in these limited circumstances:
- We may disclose a guest’s personal information to a person who, in the reasonable judgment of Axiom Costa Rica, is seeking the information as an agent of the buyer – for example, a real estate agent who is coordinating a visit or purchase on behalf of the guest.
2.Personal information will be shared with Axiom Costa Rica’s Resorts for which your reservation has been made so that they may provide the products – services you have reserved.
3.Personal information may be shared with other besides Axiom Costa Rica so that they may better provide services to you in the event you wish to purchase property from Axiom CR in the future.
4.Personal information will be shared with a third party involved in supplying the buyer with the services they have purchased to the extent necessary to affect the supply and the processing of the transaction.
5.Personal information may be shared with a third party retained by Axiom Costa Rica to perform functions on its behalf such as data processing or storage, buyers surveys or research.
6.Personal information may be shared with an agent retained by Axiom Costa Rica to evaluate a customer’s credit worthiness or in order to collect a customer’s account.
7.Personal information may be shared with a public authority or an agent of public authority if in the reasonable judgment of Axiom Costa Rica, it appears that there is an imminent danger to life or property which could be avoided or minimized by disclosure of the information, or which disclosure is compelled by legal authority.
Any such disclosure of a guest’s personal information by Axiom Costa Rica to a third party will be made only on a confidential basis conditioned upon the information being used only for the purpose for which it has been disclosed.
If you have questions or concerns about our privacy practices or wish to make a request in respect of your personal information please contact our Privacy Officer at firstname.lastname@example.org.
Axiom Real Estate Costa Rica
Bahia Ballena, Costa Rica